Veho is reinventing delivery and returns for the e-commerce era, combining modern technology and innovative logistics with a customer-centric focus. As the fastest-growing company in its space, Veho’s operations depend on fast, accurate payments to a large and growing network of driver partners — and retaining those driver partners is one of the company’s core objectives.
The challenge
As Veho scaled, so did the complexity of paying and managing its driver network. The team needed to streamline its payment process, improve payment-per-minute speed, and put a scalable API in place that could grow alongside the business — without outgrowing it. They also needed a partner that could go beyond a standard integration: tailored support for driver partners, and help navigating a move to a more advanced ERP system as the business matured.
The added growth also meant added strain on the back office. Before Routable, tax document collection, storage, and filing were handled manually. This process became increasingly inefficient and error-prone as Veho’s driver network expanded. The team needed a secure platform that could automate 1099 filing and help manage vendor compliance as their vendor base grew, without introducing risk.
The solution
Routable’s white-glove service stood out from the start. Rather than a one-size-fits-all setup, Routable worked with Veho to build a custom experience including Veho-specific help docs for driver partners, making it easier for both teams to resolve payment issues quickly.
As payout volume grew, Routable scaled Veho’s custom API to match, enhancing the speed at which payments process per minute so the system stayed efficient through rapid growth. Routable also played a key role in Veho’s transition from QuickBooks Online to Oracle NetSuite, providing strategic guidance to keep the switch smooth and ensure payment processing continued without disruption throughout the migration.
Routable's white glove service really stood out. They didn't just offer a standard solution — they worked with us to create a custom experience, and even Veho-specific help docs for driver partners on the Veho platform, making it easy for us and them to resolve payment issues.
On the compliance side, Veho moved off manual tax workflows entirely, adopting Routable’s tax management to automate 1099 filing and streamline tax exports — cutting a process that used to take considerable time and effort, especially during tax season. Veho was also the first customer to adopt Routable’s Vendor Compliance Checks, giving their team real-time monitoring to proactively manage vendor risk as the business scaled.
Being the first to adopt their vendor compliance feature has been a game changer for us. This feature allows us to proactively manage vendor risk, ensuring that we're not only processing payments efficiently but also staying compliant with regulations. The real-time compliance monitoring gives us peace of mind, and we can focus on growing our business without worrying about compliance gaps.
On top of the platform and compliance work, Veho rolled out Routable’s Instant Payouts to its driver network, giving contractors the option to get paid immediately instead of waiting on a standard cycle. This flexibility quickly turned payment speed into a genuine retention lever.
The result
With customized solutions in place, Veho has seen a significant improvement in how fast it processes payments and in turn has been able to retain and support its growing driver partner network. The ERP transition to Oracle NetSuite proceeded without disruption to payment processing, and the custom API continues to scale with Veho’s growth.
1099 filing and tax exports are now fully automated, and real-time vendor compliance monitoring keeps Veho ahead of filing deadlines and regulatory requirements — no more manually compiling and submitting tax data, saving countless hours each tax season.
Since introducing Instant Payouts, Veho has seen contractor churn decrease by approximately 5% across both legacy and newly acquired contractors.
Since introducing Instant Payouts, contractor churn has at times decreased by approximately 5% across both legacy and newly acquired contractors, confirming the feature is highly valued and drives loyalty. From my perspective, the best time to implement Instant Payouts is yesterday — and Routable has helped us do exactly that.